Delivery and Payment
Updated 7 October 2026
Delivery methods
Nova Poshta
We deliver across Ukraine, except to localities the carrier does not serve.
- To a branch. Choose the city and branch at checkout. The shipment is stored at the branch free of charge for 5 calendar days after arrival; after that the carrier charges a storage fee, and after 30 days the shipment is returned to us.
- To a parcel locker. For shipments within the locker's size and weight limits. The shipment is kept in the locker for 5 calendar days and is then moved to the nearest branch.
- Courier to your address. The courier calls before delivery. After three unsuccessful delivery attempts the shipment is transferred to the nearest branch.
Delivery is charged at Nova Poshta's rates and paid by the recipient on receipt unless stated otherwise at checkout. An estimate is available on the carrier's website.
We hand orders to the carrier within — after confirmation (for online payment, after the payment is credited). We send the waybill number by message; use it to track the shipment on Nova Poshta's website or app. Delivery time depends on the destination and is determined by the carrier.
Pickup from Mia shops in Lviv
Free of charge. We notify you when the order is ready and hold it for 5 days.
| Shop | Opening hours | Phone |
|---|---|---|
| 44 Skoryny St. | — | — |
| 29B Karadzhycha St. | — | — |
| 166 Kulparkivska St. | — | — |
| 11 Zhasmynova St. | — | — |
Nova Poshta shipping restrictions
Under the carrier's rules, products containing acids or hydrogen peroxide and products bearing hazard class 1–7 marks on the manufacturer's label (flammable, toxic, oxidising substances and the like) are not accepted for shipping. Aerosols and sprays up to 1000 ml, and perfumery, cosmetics and detergents with up to 70 % alcohol in the manufacturer's packaging are carried. Products that cannot be shipped by Nova Poshta are marked "Pickup only" on the product page. Liquids are shipped only in the manufacturer's original labelled packaging.
Receipt and inspection
At the branch or on courier delivery you may inspect the shipment in the presence of the carrier's representative: check that the packaging is intact and the contents match the order. Packaging with tamper-evident features (seals, shrink film, blister packs) may not be opened during inspection. If the packaging is damaged or the contents do not match the order, refuse the shipment or draw up a report with the carrier's representative and let us know. When collecting from a shop you can check the goods at the counter.
Payment methods
- Card online — Visa, Mastercard, Apple Pay, Google Pay via the monopay service by JSC "UNIVERSAL BANK". Card details are entered on the bank's secure page and are not passed to us.
- On pickup — cash or card at the shop.
- Cash on delivery — payment on receipt at a Nova Poshta branch or to the courier. The money transfer fee is paid by the recipient at the carrier's rates: 20 UAH + 2 % of the amount.
The payment methods available for your order are shown at checkout.
Prices on the site are in Ukrainian hryvnia and include all taxes. The delivery cost is not included in the price of the goods.
Settlement document
We send an electronic receipt to the indicated email address or phone number no later than the moment the goods are handed over.